Buyer Protection is a set of guarantees provided by AliExpress.com that enables buyers to shop with confidence on our website.
What guarantees can I get?
1. Full Refund - if you don’t receive your orderYou will get a full refund if your order does not arrive within the delivery time promised by the seller.
2. Full or Partial Refund - if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
How does Buyer Protection work?
If your order hasn't arrived within the promised time, or isn't as described - contact the seller.
Most sellers are happy to quickly resolve any issues.
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute
Here, you can formally discuss solutions with the seller.
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.
We will mediate between you and the seller to resolve the problem
The following cases are not covered by Buyer Protection
I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:
Please be advised to open a dispute before the deadline, or the order will be completed with your payment being released to the supplier.
Also, you may have an open communication with your supplier and agree on a mutual refund solution. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using our instant messenger, TradeManager.
Help/Support – 13/8/2017
Help/Support – 5/7/2017